No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. SpeedHi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. How about using a 10m RJ11 to RJ11 telephone cable. 4cm) crater. Finally, they'll complete the setup to make sure it's all working. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Browse Virgin Media Virgin Media Community. Call the Pre-installation and delivery team on 0800 052 1734. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. 9 to th. Is it necessary to plug the cable to socket for having wifi, if so what can I. The proper and safe way is to call for technician visits to disconnect and reconnect. on 15-04-2023 16:54. I don't longer work there. Virgin Mobile. If you have more than one located on different floors, try to place one directly over the other. Around the world, maybe one every seven years. 0 Kudos. Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. I was told I wouldn’t need it but if I found that I did I wouldn’t get charged. Virgin Media; My Virgin Media; Shop; Help;. However, I do not have any of the specified wall sockets available. It has two outputs on the left of the wall box. Apparently the connection from there’s been cut off. Old Virgin Media box and poor signal. provided, I shall give them a call tomorrow. Virgin Media Install - Preparing for engineer (Install socket in specific location) This is a weird post and apologies if this isn't the right place however at somepoint we will be having Virgin Media installed at home and I'm hoping to do a bit of prep-work before hand to make sure it all goes smoothly. I'm very sorry for any issues you've had in speaking with the team. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The first thing is to start making alternative arrangements for your internet connectivity. Options. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. )Options. 4. Just make sure you definately don't need it, or won't be needing it again. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. Hi Virgin Media, I'm also having the exact same problem. This video will show you how to install a Virgin Media extension cable. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. The connector with the yellow label looks like your VM connection, the other two look like satellite. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. I unscrewed it and there is a male isolator inside the box. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. A non-split socket will have the sockets and screws in the middle. we’ve just moved in to our new house. Sometimes there is no wall box, just a trailing cable. I recently got Virgin broadband installed. I don't longer work there. Booking an engineer is easy with Virgin Media. screw the master socket back to the wall. These are the parts I could find, they were screwed into the end on the coaxial cable. TV box - 15 mins. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. We have tried plugging it into the only box we found it would fit but no luck. But the coaxial cable came with the kit is cable con 4. Quickstart is the quickest and easiest way to setup our services. on 23-10-2022 13:36. on 17-09-2022 22:50. both appear. Up to 3 WiFi Pods if needed. Don’t plug the power cable into a plug socket yet. That will cost £25 each time, for peace of mind. Tudor. com. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Virgin Media don’t do any Fibre connections to inside the house. Alternatives to Super Hub 2 routers The Openreach sockets do not work for Virgin Media. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic),. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. 14,065. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Incidentally the phone socket is redundant if not in use and can be safely removed. can someone DM meWhen i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. Hi TRY, Thanks for updating your thread! I am really glad the security engineer managed to get this sorted for you without any issues I am also glad the redecorating went well too! If you need any further help,. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin. I only found an openreach mastersocket 5c in the flat. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Vonage 2nd line. A network adapter – you’ll need this for every computer you want to connect. ahhh the rubbish that is CS - you could try this. You need to go outside and locate the brown or grey omnibox on the wall. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. #1. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on. Hi , Welcome to our Community Forums and thanks for your post. ThanksThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Check service status. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. Need Virgin Wall Socket - require "written confirmation" of what it entails. on a domestic hub you look at the values thus. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi, I have ordered a self installation kit for broadband and landline. you should start your own thread but as general help. 9. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. We would like to show you a description here but the site won’t allow us. Inside the External Wall Box – FTTP RFoG Node. You need a small spanner to remove this, then push the provided connector over the exposed end. Tudor. My Virgin Media App. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. on 05-04-2023 09:20. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and. . Can anyone please help me. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. I was told when purchasing the broadband package that fi. Installing and configuring your kitWhen it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. You should see a cable going through the wall and if you trace this inside, you should get the cable. Plug the cables into the Hub. Call the Pre-installation and delivery team on 0800 052 1734. 3 Kudos Reply. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Just joined Virgin awaiting for the delivery of the set up. But its still failing to get any connection (i think i. The other is marked TV, & this is used for TV & Broadband. Basically it sends power back up the TV aerial to power the amplifier up above. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled. Solved: We have the quickstart pack but. Virgin media wall socket in an unusable place. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. If you look into the back of your Hub, you'll see a port. Don’t worry that it is not a threaded plug. Verify that the white cable is securely connected to the Virgin Media wall socket. When I proceeded to set up my Hub 3 I quickly realised that. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Back a step. Sometimes there is no wall box, just a trailing cable. . The cable could be hidden within, or behind, furniture. I’m sorry to hear of the issues that you’re having with your installation. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Phone. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. self install. 0 Kudos Reply. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Their is Virgin media wall socket. #2. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; A Hub 5 switch that works and settings to match in Networking and WiFi SaturdayRe: No virgin media wall socket. I've also got an old NTL phone socket so. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Hi all, I just joined Virgin Media and I am lucky enough to be in a house that had coaxial wall sockets installed already. Wish this was made clearer when. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Preparing for Landline changeover to fibre. If it is a loose cable. Plug the cables into the Hub. Re: Wall socket. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Can see - 5322120. I have only got one rectangular shaped white socket (Shown. on 21-02-2023 19:59. Don’t plug the power cable into a plug socket yet. A Ti-Vo was installed in one of the upstairs bedrooms. I have the old virgin media wall socket. QuickStart, set up and connections. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. Tudor. There should be a wall mounted box somewhere inside that has an F socket on it. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. Many thanks Krysia - 4353656 - 2. Old Virgin Media box and poor signal. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Not all properties have a socket. Dave. VM BB TV Landline. The box and cables may have been removed by the previous occupiers. I highly doubt my landlord will allow a virgin coax. Broadband and TV deals. My current package downloads 14Mbps maximum way short of the 23-53Mbps advertised. Let us know if there's any further issues. Options. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. Occasionally only a very short stub of wire is left. Virgin Fibre Areas only. Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656. I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. Please help. From that brown box on the wall trace the cable to the inside. #12. Does anyone know if I buy the virgin self install kit it it will work in my house or would I need to call and engineer round to sort it out. 168. Kindest regards, David_Bn Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. But I have no Virgin Media Wall socket in my house. Switched On. When you place your order, we'll let you know. If there is one you need to trace it back to the wallbox outside where it will connect to a. 0 Kudos. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdaySolved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Hi, I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. Connect two short ethernet cables into the socket from the VM router (thinking to use a network switch to avoid using up 2 of the router ports which I need for other items in that room) Then take 2 measured lengths of external grade ethernet cable, crimp/attach them. 1 ACCEPTED SOLUTION. First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. signed up and was given the option of self installation. I unscrewed it and there is a male isolator inside the box. The cable could be hidden within, or behind, furniture. We have a virgin media wall socket with an - 4353656 - 2. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Please help as I need the. Virgin will not remove them. Stay safe online. a week ago. How deep should Virgin Media cables be? 1 to 6 inches. 1 Mar 2016. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Hi there I moved house with my family and we wanted to move to Virgin Media. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. (I did this video to help/guide new engineer as I did not find any for my self when I started. All the cabling is the property of Virgin Media and must not be touched. My order is p. VM BB TV Landline. Some photos would help us. Reply. Virgin will not remove them. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Try tracing the cables back to the house from the brown box outside. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. I have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. , , Virgin Media. 2. log into hub3 - 192. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Any extension that you create after the main socket is your responsibility. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. . This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. To find it look around your home for a larger phone socket with a line in the middle and possibly a BT or Openreach logo. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. . The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Stay safe online. on 12-01-2023 10:45. ) The hub will be in here too. Checked every room in the new house but there were none. Getting started & FAQ. Networking and WiFi. No VM wall socket in QuickStart, set up and connections Tuesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections a week ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections a week agoPush the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. The isolator has a terminator cap (marked below) fitted to the open end. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. The cable could be hidden within, or behind, furniture. Installing and configuring your kitThere may be a coax cable lurking behind those two blanking plates. Mobile Your Account. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. 5 star: 62%: 4 star: 23%:We would like to show you a description here but the site won’t allow us. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. Chris. Tudor. that allows the RF and Power on the ONU outside to be on a single socket (rather that running 2 cables in) Reply. on 22-10-2022 20:58. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Don’t plug the power cable into a plug socket yet. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Browse Virgin Media Virgin Media Community. As part of this to make sure it is a. Stream from Virgin Media. We have no intention of using virgin media in the future so it is fine for it to be removed permanently. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on. I wanted. Account - Mobile. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Options. the 2 wires end up inside the wall, I cannot see further where it is leading to. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. 3. Sometimes there is no VM wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. It allows your computer to send information along your network. Virgin Media Quickstart set up. . The cables from the external box lead to a Bt open reach socket and a blank socket. 168. Tried to connect it but unfortunately there is no wall socket at all in property. Sky Satellite will be installed soon for the multi rooms (Quad LNB), downstair and upstairs. . Rich says: August 9, 2022 at 5:55 pm. Can you help? - 5401771. which allows you to have the cable tucked inside the wall more and hanging straight down when it emerges from the faceplate. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Alternatives to Super Hub 2. From the photos I am assuming there is a Virgin Media service on your building but you are missing a VM cable or socket inside the property. extend the length of the cable that used to go into the VM wall box by connecting it with an extension cable (are there any good cable-to-cable connectors?) 3. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023I think there’s something missing to the Virgin Media wall socket in my flat. on 01-12-2022 18:48. . The block box on second picture is an amplifier for terrestrial TV. ) Options. Broadband. Could an engineer be arranged to install please as my account is due to go live today. If so you would need a maned install. For into also image of the. One customer said he has so far waited six weeks to have a 10in (25. Networking and WiFi. The closest I could find was this, which. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. No virgin media wall socket. on 04-08-2022 00:33. The box and cables may have been removed by the previous occupiers. You need to go outside and locate the brown or grey omnibox on the wall. Stay safe online. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayIf you don't have the cabling then call the pre-installs team on 0800 052 1734. Re: No wall socket. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Manage Your Account. I don't see a virgin media wall socket. Can you fit the Cable con 3. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. However, I do not have any of the specified wall sockets available. Hi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, Brian Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. Recently ordered broadband only and was given the quick install pack, however i believe that the wall socket that is required has been taken off and may need a technician to come and do another one. Connect the Hub’s power cable with the blue tab. Sorry to here you are having to wait a bit longer to get the services installed. Tudor. The photos show 2 different VM broadband sockets and 1 unbranded phone socket. pls contact me ASAP . Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. But I don’t see anything like that apart from satellite dish cable outside the window. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. Get the Hub ready by connecting the wires. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. I don't have a virgin media wall socket and this is stressing me out. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. . I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Got my virgin media self install kit but I don't have a virgin socket. Issue is the TV, the 3 boxes will need to be installed in the kitchen / diner which is accessible from the wall on the front of the house so thats no problem, the other two box's will require the cable being taken around the side of the house to the back over the garage thats attached on the side, once round the back its one cable to the middle. A photo would be helpful if possible. First picture is telephone socket which is now not used. ) The hub will be in here too. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. For more information please visit:Media don’t do any Fibre connections to inside the house. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsPush the white cable (from the old Hub) into the back of the new Hub. The V6 is tiny. Broadband Deals. Some VM installations do not have an internal wall box, just a trailing lead. It does not seem feasible or plausible to bury a Virgin Media. on 08-01-2023 20:46. House on renovation at the moment and electric rewire is done. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. I have signed up as a new user for Virgin Fibre. Avoid the bathroom and make sure the Pod isn’t hidden by furniture. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Networking and WiFi. For more information please visit:Virgin Media don’t do any Fibre connections to inside the house. I have only got one rectangular shaped white socket (Shown. I found this which seems to be hollow. I found this wire that looks like Cable con 3. 0 Kudos. Learn more. 3) get VM to fit a new box for you. Manage Your Account. The one thats on the bottom is the one you need for Virgin. There should then be. 168. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Damaged Wall socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. All the cables will go under the floorboards.